Step 1: Type in the receipt number in the search bar and click Search.

Step 2: You have 2 options when processing a refund:

(a) Refund the total payment, i.e. all fees listed.
(b) Partial refund, i.e. an individual fee listed.

Step 3: Modify the headings below:

Refund Amount- the full amount or partial amount.
Processing Fee- leave the box ticked if the processing fee paid is to be included in the refund.
Refund Type- Select the type chosen by the client, i.e. card or credit note.
Reason- Input the reason for the refund.

Step 4: Click Process Refund when finished. The receipt will be emailed to whom the refund is due.