Update a users email address as an administrator

An administrator can update a users email address. This will trigger an email to the new address to ask the client to validate the new email address.

Step-by-step guide


  1. As an administrator - Search for the surname and select the appropriate account.

  2. In the Address Details section, you will find the login email address.

  3. Edit the email address and click on Update Email.

  4. A message will appear to ask you to confirm the update - click Confirm
  5. The system will automatically send an email to the new email address so that the client can authorise the change




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